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Choice Home Warranty has been in business since 2008 and is proud of its commitment to providing dedicated customer service 24 hours a day. Moreover, they provide customers with comprehensive coverage at affordable prices, saving homeowners money on maintenance and replacement of expensive household appliances and systems.
Our team consists of experienced professionals in the fields of home, real estate, and financial services. After careful review, our team is proud to recommend Choice Home Warranty as our first recommendation for the home warranty. However, we recommend reading the full review for basic coverage and plan details.
Furthermore, Choice Home Warranty is operating in 47 US States, which is a great number for a home warranty company. Here are some of the states, where Choice Home Warranty operates best of all according to the reviews:
However, if you are interested in Home Warranty in Washington or Home Home Warranty in California, you better reach out to some other home warranty company like American Home Shield or The Home Service Club that also offer great home warranty plans.
You can check their services here:
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Pros and Cons:
Pros:
- Provide customer service 24 hours a day
- One of the few companies that provide “ceiling repair” services
- Have a network of contractors with more than 15,000 technicians
- The plan is cheaper and more affordable than the competitors
- If the item is damaged after renovation, it can be repaired for free for 90 days
- Fixed service charges
Cons:
- Not available for the people in California and Washington
- Customers can not choose their own technician
- Customers are not allowed to customize their plan
- The waiting period is 30 days
- Only two plans are available
Choice Home Warranty Cost:
There are two main types of home warranty costs:
- Monthly premiums: The homeowner needs to pay a monthly premium every month.
- Service fees: When homeowners need to cover repairs or replacements, they need to pay a service fee.
The third type of home warranty cost is an optional additional cost. The optional add-on is a household product that is not part of the pre-packaged plan of the home warranty company but can be purchased separately. Choice Home Warranty provides nine optional additional services for your project, including septic tank system protection, well pump protection, etc.
The monthly amount homeowners pay for their home’s warranty coverage depends on many factors, including the number of items they need to repair and the plan they’re buying. Choice Home Warranty helps minimize the impact of service charges on the monthly cost of homeowners by providing a service guarantee. Their service fee offers a 90-day parts warranty and a 30-day labor warranty, so the owner does not need to pay a recurring service fee for the necessary follow-up visits to the items within these time frames.
The Choice Home Warranty Cost of the Total plan is $55 per month or $660 for 13 months, and the service access fee is $85. The basic plan costs US$46.83 per month or US$560 per year.
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Choice Home Warranty Coverage:
There are two different plans that Choice home warranty offers:
Basic Plan
The basic plan of Choice warranty covers swimming pools, sewage pumps, well pumps, and roof leaks. In addition, this plan covers things like an electrical system, Plumbing System, or dishwasher. Coverage ranges from USD 250 for septic tank pumps to USD 3,000 for expensive items such as heating systems.
Total Plan:
You can purchase a Total Plan for complete protection, covering essential items such as air conditioners, refrigerators, washing machines, and tumble dryers. When choosing a coverage plan, keep in mind that Choice charges a call fee, which you will have to pay to the technician when the service is provided.
Here’s more detail about what Choice Home Warranty covers explicitly:
| Basic plan | Total plan |
| Heating system | Heating system |
| Electrical system | Electrical system |
| Plumbing system | Plumbing system |
| Water heater | Water heater |
| Whirlpool tub | Whirlpool tub |
| Microwave oven | Microwave |
| Ceiling fan and Exhaust Fans | Ceiling fan and Exhaust Fans |
| Garbage Disposal | Garbage Disposal |
| Garage Door Opener | Garage Door Opener |
| ✕ | Air Conditioner |
| ✕ | Refrigerator |
| ✕ | Clothes Washing machine |
| ✕ | Clothes Dryer machine |
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Optional Add-Ons
Customers with Choice Home Guarantee can also pay additional purchase protection fees for items not covered by these plans. Before purchasing a home warranty, we encourage you to read the user agreement to understand the complete coverage and what is and is not included in your insurance policy.
Following adds on are also available:
- Swimming pools and spas
- Central vacuum
- Second cooler
- Borehole pump
- Limited roof leakage
- Freestanding freezer
- Sewage tank
- Septic tank
Choice Home Warranty Reliability
When looking for products that can solve the worries of home repairs and potentially high costs, you need to be reliable in terms of customer service, technical claims services, and availability of emergency services. When it comes to measuring the professionalism and communication of contractors, Choice home warranty claims that their services are best. Therefore, based on the professionalism of contractors, they are six points higher than the industry average. It means that 14% of respondents emphasized their professionalism, compared with 8% in the industry. They get another 14% through good communication, while the industry average is 7%.
Choice Home Warranty Customer Service:
Although detailed coverage is essential, but you also want to choose an excellent provider to work with in difficult situations. The following is detailed information about choice home warranty customer service to help you understand how it feels to become their customer. It includes the purchase process, claim process, consumer reviews, etc. Buying the plan is easy. Like other companies, Choice also provides online services.
Resolving Disputes
In case of any dispute with the company, you can file a case against this company under the laws of New Jersey (where Choice Home Warranty is headquartered). It is very easy to contact them online via chat on their website. When you log in to the website, as a member, you may touch customer support 24 hours a day, and the sales team will serve you at 8:00 a.m. from Monday to Friday. 9:00 p.m.
Choice Home Warranty Reviews:
You can learn about home warranty service companies by researching their reputation online. By understanding what real customers are saying can give you a new perspective about what you can expect from a company. Customers of choice share both positive and negative experiences. We found more than 4,600 reviews. Interestingly, the website with the most reviews about this company is Google, with more than 1500 reviews.
About 26% of warranty claims are denied. This is twice the industry average. Meanwhile, 9% of customers reported discounts that were twice the industry average. These conflicting claims make it difficult to provide true customer service information that guarantees true satisfaction.
It is essential to keep this in mind when comparing home warranty companies; you should also make sure to read how companies respond to their consumer complaints. This will give you a better understanding of how Choice handles customer service problems.
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